At Maju 24, we believe gambling should remain entertainment — not a source of stress. This page is your complete resource for playing within healthy, safe, and enjoyable limits.
Responsible gaming is not just a legal obligation for us — it is part of our identity Maju 24 since the day we launched
Every decision we make — from platform design to promotional policies — is made with player well-being as the top priority. Profit never comes before the needs of our members.
System Maju 24 automatically monitors betting patterns to identify early warning signs. Members displaying at-risk patterns will receive friendly reminders and suggestions for control tools.
All customer support agents Maju 24 undergone comprehensive responsible gaming training. They are equipped to recognize warning signs and guide members toward the appropriate support resources.
Maju 24 do not use pressure tactics or manipulative marketing. We do not send promotions designed to encourage individuals who have chosen to stop playing to return.
We actively encourage members to set session time limits. Time reminder tools are available across all versions of the platform Maju 24 — mobile and web — at no extra cost.
Responsible Gaming Programme Maju 24 designed in accordance with industry best practices and applicable Malaysian legal requirements, ensuring comprehensive protection for all members.
We understand that every player is different. Some just need a gentle reminder, others need stricter limits. That is why Maju 24 provides a range of control tools that can be personalised to suit your needs — all free and accessible directly from your account.
All tools can be activated immediately, with no waiting period. However, for certain tools such as self-exclusion, a time lock applies to ensure they function as a genuine protective measure.
To access all these control tools, log in to your account Maju 24 and go to Settings > Responsible Gaming. Or contact our support team via Live Chat 24/7.
Set a maximum deposit limit in MYR for a daily, weekly, or monthly period. For example: a RM 200 weekly limit via Touch 'n Go, DuitNow, or FPX.
Active ImmediatelySet a maximum net loss limit in MYR for a daily, weekly, or monthly period. The platform will stop automatically once the limit is reached, protecting your finances.
Active ImmediatelySet a maximum time limit for each gaming session. Once the limit is reached, the platform will display a notification and automatically log you out to help you take a break.
Active ImmediatelySuspend your account temporarily — from 24 hours up to 6 weeks. Ideal if you're feeling overwhelmed or need a break without permanently closing your account.
Flexible RecoveryThe most powerful option — permanently close access to your account or for a minimum period of 6 months. During an active self-exclusion period, you will not receive any marketing communications from Maju 24. Any valid balance will be returned once verification is complete. This is a step we fully support — no questions, no judgment.
Full Maju 24 SupportMany people don't realise their gaming habits have shifted from entertainment to a problem. Recognising the early signs is the single most important first step. Here are some indicators to take seriously:
Recognising these signs in yourself or someone you care about is a sign of strength, not weakness. The next step is reaching out for the right support.
Check any statements that reflect your playing habits over the past month. This is a private self-assessment — your responses are not submitted or shared anywhere.
Your Gaming Habits Look Healthy! Based on your responses, you appear to be playing within reasonable limits. Keep using the available control tools to maintain these healthy habits. Remember: deposit limits and session time limits can be activated for free in your account settings.
Asking for help is a sign of strength. If you or someone you care about is struggling with a gambling-related issue, here is how to begin the recovery journey through Maju 24:
Alongside the in-platform control tools, the following general steps have proven effective in the recovery process:
The Maju 24 Promise: We will never make the self-exclusion process difficult or question your decision to take a break. This is your right as a member, and we respect it fully.
If you are concerned about the gambling habits of someone you care about — whether a partner, child, parent, or friend — you do not have to face this situation alone. Maju 24 acknowledges that problem gambling affects not only the individual involved, but the entire support network around them.
Here are some ways you can help effectively:
Maju 24 strictly enforces a minimum age requirement of 18. We verify age during registration and throughout the KYC process. Any account found to belong to a minor will be terminated immediately.
Parents and guardians are encouraged to have open conversations with their children about the risks of gambling. Early education is the strongest line of protection we can give to Malaysia's younger generation.
There are many gambling myths that players should understand correctly in order to make informed decisions. Maju 24 believes in full transparency:
"After so many losses, I'm bound to win — it's my turn soon"
Every game round is independent and random — past outcomes have no effect on future results. Certified RNG ensures there are no predictable "turns" or patterns.
"I'm in control — I can stop whenever I want"
Gambling addiction is a recognised health condition. Many believe they can stop on their own, but find it far harder in practice. Seeking help early is the smart move — not a sign of weakness.
"Gambling is the fastest way to get rich"
Gambling is entertainment with a set return rate (RTP). It should not be seen as a source of income or a financial strategy. Only play with money you can afford to lose.